What's it all about?

Noble Navigators provides live 24/7 assistance to consumers in more than a dozen life situations in healthcare, consumer services, personal safety, and technology.

The one year study

Noble Navigators conducted a one year study to see where consumers needed the most help.

93% of consumers experienced serious customer service failures, deceptive business practices and missing products or services.

The pilot program

Noble Navigators launched a pilot program to start helping people with basic healthcare and consumer issues.

While Navigators where helping consumers overcome denied insurance claims and consumer issues they, discovered basic needs in technology, aging and personal safety.

Membership services

People needed a membership service that let them call anytime, talk things over, ask questions and get direct assistance.

Some people need a little more help with age-related situations coordinating complex healthcare, so the "Plus" membership was created.

Consumer Protection Services

Noble Navigators most popular services was a "Consumer Investigation" that had skilled Navigators going after bad businesses.

These services are included with membership, but are always available to non-members as a one-time service when they need it.

60 second case study

Case 219

Check Fraud & Unhelpful Bank

Diane K.

Read the Case Study

Recovered From Check Fraud

5 Stars

Your people were very knowledgeable and gave me an immediate sense of confidence. Thank you so much.

- Dianne K.

Rating: FIN9

Victim of a crime with legal, financial & privacy components.


Case Log

Case 219

Check fraud & unhelpful bank

Start

$14,000 missing from my checking account.

Problem

Impact

Investigation

Resolution

Problem

  • Victim of check fraud
  • Bank didn't close account
  • Ignored my requests

Impact

  • $14k gone on fixed income
  • Bank denied responsibility
  • Ongoing vulnerability
  • Immediate credit protection
  • Root cause investigation
  • Navigator communication

Resolution

  • Money restored in 48 hr
  • Accounts properly handled
  • Apology from manager

Rating: FIN9

Victim of a crime with legal, financial & privacy components.


Live Assistance 24/7

Where people need help

  • Fighting consumer problems
  • Managing complex situations
  • Handling a crisis

Fighting consumer problems

People are experiencing deceptive business practices and bad customer service every day. They need direct assistance fighting back including the ability to file official complaints
and speak with an attorney
for serious situations.

Managing complex situations

People often receive confusing and conflicting information about important situations and need help cutting through the noise to handle complex situations like denied insurance claims or paying down debt. People need honest advocacy.

Managing a crisis

Being the victim of a crime, having a car accident or losing important items like your wallet, keys or phone can be very disorienting. People need someone who cares what's happening and can help when things go wrong.

Noble Navigators is a highly coordinated, experienced & HIPAA trained team located in the US.

Values & Promises

Honesty as the foundation for services & communication. ​

Patience as a policy with customers, companies & colleagues.​

Helpfulness as our mission, service & attitude.​

Are you experiencing one of these common life issues?

Review of list of common situations that Noble Navigators can help with.

Employee Benefits

Noble Navigators may be available through your employer as an employee benefit. As your Navigator if your employer participates.

Frequently asked questions